Rate Vegas

Stayed there for 6 nites Sept 03; nice room, FAIR size, electric drapes a convenience; no fridge, room safe inoperable unless you pay first for it; bathroom very small, tub backs up everytime you use the shower; faucet fixtures coming off the wall- this was an upgraded room in the North Tower!! Took forever for someone to bring extra pillows-- had to call 3 times; my daughter and son in law's room was the same, with the tub backing up also and they have small kids; their TV went on the fritz {black!} and no one could or wanted to send a repairman or another TV because it was a little after 10pm-- this is Las Vegas, for Pete's sake! My son in law was annoyed, so they said they would call back as soon as they located the supervisor, and they never did.{call back} My son in law called back after an hour and "they" said that the only thing they could do was to give him another room-- he accepted because they told him it was an upgrade-- although he and my daugther had to move luggage and 3 small sleeping kids close to midnite----- the movie they were planning to watch on the TV was over by then!!!!! The room was a downgrade-----2 double beds instead of 2 queen and a tiny sink, but with the same back up tub!!! Complaints the next day to the hotel manager in hopes of some compensation---- were refuted and for all the inconvenience, only a late check out was offered. We are not going to even mention the supervisor whom we spoke to prior to that----- he coldly turned his back on us and walked away---- lovely management!!!!!!!! Needless to say, neither my family or I will ever go back to the splendid "HILTON". We are addressing the casino and buffet in another column--- same magnificence------