Daniel Manka on March 02, 2012
Mixed reviews! Initially the first day we arrived it was like 2 am HORRIBLE FRONT DESK SERVICE! We had a confirmation for our rooms but that apparently didn't mean anything to them. Our rooms were already paid for and everything. But in order to confirm you have to show up in person and when we did our rooms were already taken! After countless hours spent upfront we finally got 3 rooms all split up in 3 different towers. They had to give us suites because the rooms we ordered weren't available. So I guess we didn't complain. Next morning we came down to switch rooms to our regular ones (otherwise they were going to charge us $200 extra per room per night for their mistake) and we miraculously landed on a fantastic front desk lady. She was so sweet. She even gave us a bunch of complimentary free tickets to shows on the strip which the other lady had not given us. Pretty much moral of the story is...if you come in to check in at night expect horrible service if you come in the am it's much better. The casino itself was ok. It's probably a 3 star casino based on comparison to Luxor ect. BJ tables are lively and hosts are nice. Food is ok. The Chinese place in casino is ok as well. I highly recommend the Mexican restaurant just outside the riviera about a block heading into the strip. Amazing tacos spicy pork and steak. Great price too. Overall experience at the riviera was ok. The only way I'd stay there again is if they offered me 2 free nights for a week stay.
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